find your answers.
The most common questions
How to ensure the reliability and quality of the component sources?
WSP maintains direct cooperation with the original manufacturers, and all products come from the manufacturers or authorized certified channels, ensuring authenticity and traceability. Users can easily verify the authenticity and reliability of products through certification documents, traceability codes, and other information provided by distributors.
What is your typical delivery time? Can you deliver on time?
WSP is generally able to provide a stable delivery schedule, especially for bulk orders. With close cooperation with the original manufacturers, we have efficient control over inventory and the supply chain, allowing us to adjust flexibly based on market demand and ensure timely delivery of the products our customers need.
Do you provide technical support and after-sales service? How do you handle product defects or quality issues?
As an authorized distributor, WSP primarily focuses on providing reliable products and professional supply chain services. In terms of technical support, we assist customers in connecting with the manufacturer’s technical team to address design and application issues. For product quality concerns, we strictly adhere to the manufacturer’s warranty policy, offering after-sales services such as returns and exchanges, as well as assisting customers in communicating with the manufacturer to ensure that issues are resolved promptly.
Are you able to support international procurement? Is the supply smooth between different regions?
With a global logistics and distribution network, WSP is able to efficiently support international procurement and provide stable supply services across multiple regions. Especially for large enterprises and multinational companies, our global supply chain capabilities ensure that products are delivered quickly and reliably to the designated locations, meeting the business needs across various regions.
What payment methods do you accept? Do you offer flexible payment options?
WSP offers a variety of payment methods, including bank transfers, credit card payments, and even credit accounts. For long-term partners, some distributors may also provide more flexible payment arrangements.
Do you provide relevant technical documents, design references, application notes, and other resources?
As an authorized distributor, WSP provides customers with technical documents and resources related to the original manufacturer, including product datasheets, application notes, and more. These materials are supplied by the manufacturer, and we, as the distributor, are responsible for delivering them and assisting customers in obtaining the information they need to integrate components into their designs. For more in-depth technical requirements, we can also assist customers in communicating with the manufacturer’s technical team.
